Confidentiality and Privacy
Keep Calm and Declutter offers a fully confidential service and will not disclose any information to a third party without your approval.

 

Advice disclaimer
As part of our service we may offer advice but it is ultimately your decision whether or not to follow this advice. 

 

Working practices
We are not a cleaning or furniture removal service, but we are happy to help clean up what we declutter.  
We help you recycle your possessions by for example taking them to a charity shop but we are unable (for legal reasons) to take waste to a recycling centre.
We will not remove any items without your permission.

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Pets
For everyone’s comfort and safety please keep pets out of the way during a decluttering session.

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Payment terms
We charge £35 for an initial consultation in your home or premises, which lasts up to one hour. 
If a booking is made, the initial consultation fee will be deducted from the overall fee.
We charge an hourly rate of £35 
We accept cash, BACS, or a cheque.  
All invoices should be settled within 7 days of the invoice date.

Travel Costs
We will travel up to 5 miles from Leeds 17 for no extra charge.   Any travel over that will be charged at 45p per mile.  
Please advise of any parking restrictions.
If access to your home or premises is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.

Cancellation policy
Cancellations are sometimes unavoidable. 
However, any cancellation by you within 24 hours of the agreed start time may, at the discretion of Keep Calm and Declutter, incur a charge of any expenses accrued to date and up to 50% of the contract price. 
We may agree to credit this payment against your account if the work is scheduled to start within one month of such cancellation.

Insurance
Keep Calm and Declutter is covered by Public Liability Insurance..